Eclipse UC - Features

Hosted Phone System

Eclipse UC is a cloud hosted phone system using a self-care client which offers businesses an intuitive and easy-to-use application to manage their Unified Communications features from their mobile, handset, desktop, laptop or tablet. It offers all the business-grade phone systems and collaboration features a business requires to professionally handle calls from customers and respond in real time.

Specialists in Simplifying Your Telephony Needs

Managing your Unified Communications environment has never been easier! Eclipse UC Cloud-based telephony caters for businesses of all sizes, Eclipse UC provides standard features, enhanced features and group services. Whether you are simply looking for dial tone, or advanced ACD and extension group features, chat, video we have the tools to keep your business connected.

Save Costs on your monthly Bill
No unforeseen or hidden costs
Remote management and support
Access to latest UC certified hardware
Fully Scalable
Collaborate with your team and customers from any device – anywhere
Built-in end-to-end encryption

Request Pricing

Softphone Application

Run and manage your phone system over your desktop PC or laptop.

Did you know? You can run and manage your phone system over your desktop PC or laptop. As the demand for the ability to work from anywhere increases, Eclipse UC’s easy-to-use and feature-rich Softphone application ticks all the right boxes.

Our Softphone application converts your computer into a multifunctional IP phone, allowing users to make, receive and manage their calls. Certified on Windows, MacOS and Linux devices, the Softphone acts as a management tool that functions as a remote control of all registered extensions and all telephony requirements.

Presence Status Management:
In real-time, identify which colleagues are available, who is in a meeting, at lunch, on vacation, in training or travelling. Create your own custom Presence status to match whats happening in your business.

Instant Messaging:
Allows all users to remain connected. Receive and send Instant Messages to fellow colleagues and affiliated groups. Available on both the Softphone Application and Mobile Application.

Device Management
With multi device support, select which device is used to make calls and which device is used to receive calls. Indecisive? Receive calls on all registered devices or delay rings, until other devices are engaged.

Predefined and Personalised Greetings:
Predefined Greetings are fully customisable based on customer requirements. The personalised greeting can be based on user role, extension group and different times of the day.

Call Management:
With the sophisticated Softphone interface, manage all telephony and collaboration requirements, through a single portal. Create your own forward rules according to your presence and choose whether your calls are screened or not. Call screening ensures that your team have total control over how calls are received. Have callers announce themselves prior to answering the call, block specific numbers or send them straight to voicemail. Or get your service provider to make these changes for you.

Request Pricing

Mobile Application

Create and enjoy a seamless customer experience from anywhere!

Now that mobile devices are often people’s first choice for business communications, integrating these into the modern workplace is essential. That’s why we developed Eclipse UC Mobile, an award-winning Mobile Application for better business collaboration and productivity, putting mobility at the heart of the user experience.

Everything on the Mobile Application completely mirrors the Softphone Application. In keeping with the theme of customisable, users are able to determine how they receive calls, whether their mobile is their primary or secondary device, they remain reachable and in contact wherever they are.

Voice Continuity
A user can switch, seamlessly, from one terminal to the other while on a call. This allows the user to start a conversation on their IP handset and continue it on the mobile device, without any interruption to the call.

Caller Identity Management / Dialling Management
Making calls is just as important as receiving calls. Users have the ability to initiate a call, with the use of speed dials, redial last number, click to dial one of their saved personal contacts, corporate directory contacts or a fellow colleague. With the ability to manage their outbound CLI, users are able to select their caller identity from associated numbers or simply block their identity. This can also be automatically implemented when a specific presence state is selected.

Voice Messages
As busy as our days have become and with the requirement to be reachable, regardless of your location, the Eclipse UC Voice Messages service ensures that the message is always received. Callers have the ability to leave voicemails to unavailable users, who either receive a notification within the applications, as an email, or they can opt for both. With the broad extension groups settings available, group voicemails are configurable, which allows anyone within the group to retrieve the voicemail and act accordingly. Particulars like caller ID, timestamp and date of call are left within the voicemail notification. Voicemails can be managed through any registered device.

Call Forwarding Rule Management:
Determine the route of your call when in a meeting, away or simply on another call. If users are unavailable, with predefined rules, callers will be forwarded to a nominated destination – be it an alternative device, substitute or voicemail. Forwarding rules are defined per user, extension group or the enterprise as a whole – purely dependant on your requirements.

Request Pricing

Video Conferencing

In an increasingly digital workplace, virtual meetings and events are rapidly replacing a lot of face-to-face interaction. That’s why having high-quality, intuitive and flexible video conferencing solutions matters so much to businesses today.

Eclipse UC with Jabra Panacast 50 with Lenovo Core + Controller

Create and enjoy a seamless customer experience from anywhere!‍

In an increasingly digital workplace, virtual meetings and events are rapidly replacing a lot of face-to-face interaction. For many businesses, investing in cloud-based Video Conferencing is a no-brainer. That’s why having high-quality, intuitive and flexible Video Conferencing solutions matters so much to businesses today. Eclipse UC further enhances user experience by providing Video Conferencing solutions for 2 to 100 users. The technology is user-friendly, easy to set up, and cost-effective.

Have your own personal virtual meeting room
Instantly meet with customers and colleagues
Record Meetings
Share documents and collaborate
Chat in private or with your entire team

Collaboration solution for up to 100 contributors

Request Pricing

Contact Centre

Not as intimidating as they used to be.

The Eclipse UC platform integrates advanced ACD logic, allowing you to utilise hosted Contact Centre services. This smart tool distributes phone calls to available agents, supporting overflow and includes configurable call queues.

Contact Centre Agents:
Call Centre Agents have the ability of registering to one or multiple ACD groups; logging in and out at any time. Inbound callers can be directed to their “preferred operator”, based on previous interactions. Alternatively, they could wait in the queue to speak to another agent. The distribution of calls can also be customised according to skills based routing– ensuring the right person is attending to the customer. Agents have access to web chat that is used to take note of client requests and record specifics of calls.

Contact Centre Supervisor:
Overseeing the operations of the ACD Contact Centre, is the ContactCentre Supervisor. The Supervisor is able to monitor and manage agents, logging them in and out of desired groups through the drag and drop motion. With the use of the ACD wallboard, the supervisor is able to view some key areas: total number of calls answered, abandoned calls, inbound calls, calls in queue, available agents, busy agents, average wait time and max waiting time. These statistics can be filtered to show all ACD group results, or viewed per ACD group. These statistics are also available through the online portal, MyReports.

MyReports:
ACD statistic web-based application for supervisors, providing a dynamic overview of the call centre, in the form of graphs and CSV exports:

• Real-time statistics
• Answered, lost and abandoned calls
• Average and maximum number of unhooked calls
• Average and maximum waiting time before hang up
• Average duration of calls, time ringing and call queuing
• Average and maximum number of calls per agent
• Hourly calls handled

Request Pricing

Call Recording

Quality control is important and what better way to monitor it than with Call Recording. Eclipse UC has two call recording solutions for customers to choose from:

On The Fly Call Recording:
On-the-fly call recording allows users to stop and start the recording as they wish. These recordings are then saved within the users voicemail box, to listen to at a later stage.

Systematic Call Recording:
Systematic Call Recording ensures that all inbound and outbound calls are recorded. These recordings are stored within our cloud facilities for a duration of three months. Search for the recordings based on time and date, number called, duration of call and the origin of the call. Access recordings anytime of the day, and export them for external storage.

Request Pricing

Switchboard

Where caller experience is concerned, I think it's safe to say that the receptionist or operator plays a large role in determining how the experience is going to go. Using the Switchboard Console, receptions are able to seamlessly manage the distribution of incoming calls. With administrative rights within the organisation, the receptionist has access to colleagues schedules and is able to change or update presence status’s when necessary. The Switchboard Operator also has access to the online management portal, where they are able to create, update, remove and add to the corporate directory.

Eclipse UC app with Yealink MP56 Deskphone

Allows for in-house or outsourced receptionists to simplify and efficiently manage your business communications
Answer and distribution incoming calls
Access and manage colleagues agenda's
Manage profiles and settings published in the corporate directory

Request Pricing

CRM & ERP Integration

We play well with others.

With integration to over 60 CRM and ERP applications, enjoy the seamless aggregation of the Eclipse UC Application and your preferred CRM, with UCC Connect. Do you have CRM that's not on this list? Chat to our dev ops team to consult on unique integrations. UCC Connect enables click to dial or display the customer’s information on the incoming call – improving efficiency and productivity. The integration brings about several sought-after functionalities:

Eclipse UC Compatible CRM Systems: Sugar CRM, Zoho, ConnectWise, Oracle Netsuite, Zen Desk, Hubspot, Salesforce

Click to Call from Eclipse UC on any web page or documentation with a telephone number.
Contact information window appears during an incoming call.
Contact search from Eclipse UC to your connected CRM application.
Make notes and record information seamlessly

Request Pricing